Complaints Procedure

 

If a parent has a particular difficulty about any aspect of the school's work, the matter should be referred in the first instance to the class teacher and subsequently, if necessary, to the Principal Teacher. Appointments must be made through the school secretary.

If it becomes necessary to deal more formally with the matter, the agreed complaints procedure should be followed.

A parent/guardian who wishes to make a complaint should make an appointment to meet the class teacher with a view to resolving the complaint.

Where the parent/guardian is unable to resolve the complaint with the class teacher he/she should approach the Principal Teacher with a view to resolving it.

If the complaint is still unresolved and the parent/guardian wishes to pursue the matter further he/she should lodge the complaint in writing with the Board of Management.

 

Anonymous complaints about teachers or about any matter connected with the school will not be considered by the Board of Management.